SAP C4C Consultant

teamative provides consulting, development, and delivery of IT projects across Eu-rope. 

With SAP and ServiceNow at the core, alongside custom software engineering and DevOps, we help simplify processes, implement digital solutions, and successfully manage complex transformation initiatives. In addition, we offer flexible resourcing to scale teams as needed. 

With around 400 internal employees and more than 750 experts in total, teamative combines deep in-house expertise with needs-based staff augmentation – reflected in long-term, trusted partnerships with renowned companies across a wide range of industries. 

This is why, for over 20 years, we have stood for quality, scalability, and cost effi-ciency – delivering from Stuttgart, Bratislava, and more than ten European tech hubs.

An SAP C4C (Customer Experience Cloud) Consultant is responsible for implementing and customizing SAP's Cloud for Customer (C4C) solutions, which include Sales, Service, and Marketing Cloud modules. These consultants work closely with clients to analyze their business requirements, configure the SAP C4C system, and ensure that the solution aligns with business processes.

Project Implementation:

• Lead or participate in SAP C4C implementation projects from initiation to go-live.
• Conduct workshops and gather business requirements.
• Develop functional specifications and design documents based on client requirements.
• Configure and customize SAP C4C modules, including Sales Cloud, Service Cloud, and Marketing Cloud.

• Translate business requirements into technical solutions within the SAP C4C platform.
• Provide expertise in SAP C4C functionalities and best practices.
• Design integration solutions between SAP C4C and other SAP or non-SAP systems.

• Develop and execute test plans to ensure the quality and performance of the SAP C4C solution.
• Conduct user acceptance testing (UAT) and support the resolution of any issues.
• Ensure compliance with client requirements and industry standards.

• Provide end-user training and documentation.
• Offer post-go-live support and troubleshooting.
• Assist users with day-to-day queries and issues related to SAP C4C.

• Stay updated with the latest SAP C4C features, updates, and best practices.
• Propose enhancements and optimizations to improve the overall effectiveness of the SAP C4C solution.
• Collaborate with the technical team to develop and implement system upgrades and patches.

• Act as a point of contact for clients, ensuring their satisfaction with the SAP C4C solution.
• Build and maintain strong relationships with key stakeholders.

• Minimum of 3 years of experience in SAP C4C implementation and support.
• Experience with at least 1 full lifecycle SAP C4C implementations.
• Strong understanding of CRM processes in Sales, Service, and Marketing.
• Experience with integration to other (SAP/non-SAP) systems via OData services/WebServices

• Proficiency in SAP C4C modules, including Sales Cloud, Service Cloud, and Marketing Cloud.
• Experience with SAP C4C integration tools (e.g., SAP PI/PO, HCI, CPI).
• Knowledge of SAP ERP and S/4HANA integration with C4C.
• Familiarity with SAP SDK, PDI, Telephony integration (in Service Cloud) and ABAP is a plus.

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong project management skills.

• SAP C4C certification (preferred).